Service-based Small Businesses are Perfectly Positioned to Make the Most from AI Tools

It seems small business owners are hearing a lot about Generative AI (GenAI), and some have dabbled in it for entertainment. Yet, statistically, few are leaning into the time and cost-savings that are possible with proper use.

At a recent CEO roundtable called “AI at Work,” expert panelists shared these seven tips for creating your own pathway to leveraging GenAI.

7 Steps to Using GenAI in Your Small Business

1. Don’t start by saying “how can we use AI?” Start by defining potential use cases, then explore how GenAI might be a tool that can be used to improve them.

Examples include drafting marketing content, grant requests, RFP responses, press releases, job descriptions, 90-day success plans, standard operating procedures, video scripts, social media posts, meeting summaries, and many others.

2. Develop your policy for how GenAI can be used and what to avoid.

Common sense limits need to be spelled out for the use of personal, private, and proprietary info. Unless the AI tool is hosted on your own servers, you shouldn’t upload or share anything with it that is sensitive in nature.

Look to the recent European Union AI Act for a breadth of examples.

3. Train users on the three main steps in GenAI:

    • Creating good prompts
    • Shaping responses to make them better
    • Editing outputs to make them great

Being able to show how you and the AI arrived at an answer will be an important part of the audit trail. It also helps others build on your work, since they can see what you tried and what the outcomes were. 

Ready to Become AI-Enabled?

“Next-Gen Service: A Guide To Using Generative AI to Save Time and Money in Your Service-Based Small Business” will be released summer 2024.

Download free sample chapters and one of our custom AI tools now!

4. Always include Subject Matter Experts in step #3.

Experts are the only ones who will know the difference between quality outputs and spectacular hallucinations. You need to include experienced people in the process or you are likely to get very average (or downright bad) results.

5. Put your best, vetted, and tested prompt protocols in a GPT library.

Building a library of tested GenA prompts is akin to creating your employee manual and SOPs. The vetted and validated prompts are now specific to your business needs, brand voice, and expectations. Share these internally to lift everyone’s productivity.

6. Consider forming a GenAI Steering Committee to champion and guide all of the above.

In a small business, a GenAI Steering Committee, comprised of members from various departments such as IT, legal, and customer relations, ensures a holistic approach to integrating AI within your company. The committee can prioritize projects, allocate resources effectively, and spearhead adoption across the organization.

7. Consider working with an #AIEnablement Consultant to get this off the ground.

An AI Enablement Consultant can provide the specialized knowledge and experience needed to navigate the complexities of AI implementation.

My Gpt Screenshot

We’ve professionally used #generativeai since 2023, have taught several classes on it, and am developing an AI prompt library for our service-based small business clients.

Let us know if we can help your business skip the learning curve and become AI-enabled.

Grab these time-saving, business-building AI tools for free (before the competition does).

Nextgen Service Book On Transparent

Sample Book Chapters

“Next-Gen Service: A Guide To Using Generative AI to Save Time and Money in Your Service-Based Small Business.”

Get a .pdf excerpt from our upcoming AI release!

Openai Icon

Custom ChatGPT Prompt

Get access to our pre-configured AI tool to “provokebetter Employees.”

Write better job descriptions, create onboarding plans, and generate operating procedures faster than you can brew a cup of tea.